Refund Policy

WildCrate Policies

Please order carefully and check your purchase orders before submission.
WildCrate reserves the right but is not obliged to offer only exchanges or store credit (not refunds) on products that were, for whatever reason, incorrectly ordered or wrong - always at its absolute discretion.

Should you receive a damaged, perished, incorrect, or missing item in your crate please contact WildCrate within 5 business days of delivery via our contact page.
WildCrate does not accept returns of crates except as detailed below.
All crates and products purchased from WildCrate are checked thoroughly before delivery. While WildCrate endeavours to deliver you crates and products in the best condition possible, they may be damaged during delivery. As our crates and products are handed over to a third party for delivery, which you accept, WildCrate takes no responsibility of damage made during delivery. If you intend to seek a replacement crate or product you must send through a photograph clearly showing the damage to OR send us the product at your own cost. If WildCrate assesses the damage and agrees to replace the item you may return the crate/product (if not returned already) at your own cost to the address given by us. WildCrate will replace the item as soon as practical.

You accept that WildCrate will not replace, refund, or exchange any items which are opened, used or otherwise not in their original sealed state. Several types of goods are exempt from being returned at all, which is to be assessed at the time.
In the event that WildCrate cancels or is unable to fulfil your order, we will provide a full refund of the whole or part of the order price depending on what type of payment for the order was made.

Prices and Payments
All prices shown on the WildCrate Website are in NZ dollars. Prices are subject to change at any time without warning.
Please read our Terms of Service for more information about this.